Term’s & Condition’s

Grahlaxmi Finance Service, a Company within the meaning of Companies Act, 2013, is a Non-Banking Financial Company (NBFC) registered with Reserve Bank of India (RBI) under Section 45-IB of RBI classified as an Investment and Credit Company, having its registered office at Sri Towers, Plot No.14A, South Phase, Industrial Estate,Guindy, Chennai – 600 032, Tamil Nadu, India (hereinafter shall be referred to as “SFL” or “Company” or “us” or “we”) and is the licensed User of the website https://grahlaxmifinance.com/ (“Website”).

This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. If you do not agree to these Terms, you may not access or use the Services. This Terms of use (the “Agreement”) govern the access or use by you, an individual or an entity, of website, applications, content, products, and services (the “Services”) offered by https://grahlaxmifinance.com/ 

Grahlaxmi Finance Service reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. Grahlaxmi Finance Service may amend this Agreement from time to time. Amendments will be effective upon posting of such updated Agreement at this location or the amended policies or supplemental terms on the applicable Services. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Agreement, as amended.

Grahlaxmi Finance Service encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing use of the Website.

This Agreement does not alter in any way the terms or conditions of any other written agreement(s) you may have with Grahlaxmi Finance Service for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Services. If you would like to print this Agreement, please click the print button on your browser toolbar.

Use of information collected

Grahlaxmi Finance Service may use the personal information that is collected from you to provide requested products and Services and for our internal business purposes, including, but not limited to:

• Maintaining and managing your account with us;
• Responding to your requests for our services;
• To process your transactions and to provide you with transaction and post transaction-related services,
• Providing, improving, and marketing our products and services, including site content and performance;
• Evaluating your use of the services;
• Providing advertising for products and services that might interest you;
• Communicating with you by e-mail, postal mail or courier, and/or telephone about products or services that may be of interest to you;
• Keeping you updated on the issues that are relevant to your business relationship with us;
• Monitoring your compliance with any terms and conditions associated with our products and services, including to confirm your identity;
• Performing other functions as described to you at the time of collection or pursuant to your consent.

In addition, certain information we collect, such as the IP address of any computer or other device that you use to access our website and any other domains that may be operated by Grahlaxmi Finance Service, will be used to monitor and investigate possible violations of and enforce any terms and conditions associated with our products and services or other applicable agreements between you and Grahlaxmi Finance Service. Our use and sharing of your personal information in the manner described in this Privacy Policy may involve the transfer of your personal information to Grahlaxmi Finance Service, Shriram group companies or to third parties.

Customer Solicitation: Unless you notify our third-party call center representatives or direct Grahlaxmi Finance Service sales representatives, while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations from Grahlaxmi Finance Service and it’s designated in house or third-party call team(s).

Opt-Out Procedure: We provide 2 easy ways to opt out of future solicitations.

• You may use the opt out link found in any email solicitation that you may receive.
• You may send a written remove request to Grahlaxmi Finance Service, Sri Towers, Plot No.14A, South Phase, Industrial Estate, Guindy, Chennai – 600 032, Tamil Nadu.

Proprietary Rights: Grahlaxmi Finance Service has proprietary rights and trade secrets in the Services. You may not copy, reproduce, resell or redistribute any Service provided by Grahlaxmi Finance Service. Grahlaxmi Finance Service also has rights to all trademarks and specific layouts of this webpage, including calls to action, text placement, images and other information.

Website policy

Grahlaxmi Finance Service may collect and store information about you when you visit our site, use our Services, or view our online advertisements. The information which Grahlaxmi Finance Service collects and store during normal use of the site is used to monitor use of the site and to help further development of our products and Services. We use this information to improve our Web-based offerings.

Use of Website and/or Services: Grahlaxmi Finance Service is not responsible for any damages resulting from use of this website or Services by anyone. You will not use the Website or Services for illegal purposes.

You will:

• Abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property),
• Not interfere with or disrupt the use and enjoyment of the Website or Services by other users,
• Not resell material on the Website,
• Not engage, directly or indirectly, in transmission of “spam”, chain letters, junk mail or any other type of unsolicited communication,
• Not defame, harass, abuse, or disrupt other users of the Website
• Be at least [18] years of age to use the Services; by using our Services you warrant and represent to us that you are at least [18] years of age. Grahlaxmi Finance Service reserves the right to terminate and/or refuse to provide such person with access to the website, applications, content, products, and Services, if it is brought to Grahlaxmi Finance Service‘s notice or if it is discovered that such person is not eligible to use the website, applications, content, products, and Services, we will delete that information from our database.
• Grahlaxmi Finance Service may invite your participation in various promotional initiatives through its presence on social networking websites, surveys and blogs operated by third parties, such as LinkedIn, Facebook, Instagram, YouTube.
• Grahlaxmi Finance Service may call, send you text (SMS, WhatsApp), push notification, and email messages as part of the normal business operation of your use of the Services. You may opt-out of receiving text (SMS, WhatsApp) and email messages from Grahlaxmi Finance Service at any time by following the directions found in Opt-out procedure. You acknowledge that opting out of receiving text (SMS, WhatsApp) and/or email messages may impact your use of the Services.

License: By using this Website, you may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from Grahlaxmi Finance Service or the applicable third party (if third party content is at issue).

Posting: By posting, storing, or transmitting any content on the Website, you hereby grant Grahlaxmi Finance Service a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world.

Grahlaxmi Finance Service does not have the ability to control the nature of the user-generated content offered through the Website or Third party. You are solely responsible for your interactions with other users of the Website or Third party and any content you post. Grahlaxmi Finance Service is not liable for any damage or harm resulting from any posts by or interactions between users. Grahlaxmi Finance Service reserves the right, but has no obligation, to monitor interactions between and among users of the Website or Third party and to remove any content Grahlaxmi Finance Service deems objectionable, in Grahlaxmi Finance Service‘s sole discretion.

Notice of Copyright Infringement

Grahlaxmi Finance Service does not permit copyright infringing activities on these site/applications and may remove any content of any kind, for example, if properly informed that the content infringes upon another’s copyright rights. Grahlaxmi Finance Service may terminate the ability to submit content if, under appropriate circumstances, a person submitting content to its site/application is determined to be a repeat infringer.

If you are a copyright owner or an agent thereof and believe that any content on the site/application infringes upon your copyrights, you may notify Grahlaxmi Finance Service by providing the following information in writing:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive copyright that is allegedly infringed;
• Identification of the location where the original or an authorized copy of the copyrighted work exists;
• Identification of the material that is claimed to be infringing and a description of the infringing activity and information reasonably sufficient to permit Grahlaxmi Finance Service to locate the same;
• Information reasonably sufficient to permit Grahlaxmi Finance Service to contact you, such as an address, telephone number, and, if available, an email address;
• A statement that you have a good faith and belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
• A statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive copyright that is allegedly infringed.

Disclaimers

The Services are provided “as is” and “as available.” Grahlaxmi Finance Service disclaims all representations and warranties, express, implied or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, Grahlaxmi Finance Service makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the Services or any services or goods requested through the use of the Services, or that the Services will be uninterrupted or error-free. Grahlaxmi Finance Service does not guarantee the quality, suitability, safety or ability of third-party providers. You agree that the entire risk arising out of your use of the Services, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law.

Indemnity

You agree to indemnify and hold Grahlaxmi Finance Service and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with:

• Your use of the Services or services or goods obtained through your use of the Services;
• Your breach or violation of any of these Terms;
• Grahlaxmi Finance Service‘s use of your User Content;
• Your violation of the rights of any third party, including Third Party Providers.

Privacy

Privacy of communication is subject to the terms set out in the Privacy Policy.

Agreement to be bound

By using the Services, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this Website.

General

Force Majeure:

Grahlaxmi Finance Service will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, or boycott of Operation.

Grahlaxmi Finance Service may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and Services.

Effect of Waive:

The failure of Grahlaxmi Finance Service to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

Governing Law:

This Website originates from the City of Chennai, Tamil Nadu state of India. This Agreement will be governed by the laws of the State of Tamil Nadu without regard to its conflict of law principles to the contrary. Neither you nor Grahlaxmi Finance Service will commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in State of Tamil Nadu, India. By using this Website, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents.

Waiver of Class Action Rights:

BY ENTERING INTO THIS AGREEMENT, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHER IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTION WITH THIS AGREEMENT MUST BE ASSERTED INDIVIDUALLY.

Statute of Limitation:

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Products or Services or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Termination:

Grahlaxmi Finance Service reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website and Grahlaxmi Finance Service may, in its sole discretion and without advance notice to you, cancel Product or Services. If your access to the Website is terminated, Grahlaxmi Finance Service reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website. This Agreement will survive indefinitely unless and until Grahlaxmi Finance Service chooses, in its sole discretion and without advance to you, to terminate it.

Domestic Use:

Grahlaxmi Finance Service makes no representation that the Services are appropriate or available for use in locations outside India. Users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.

Assignment:

You may not assign your rights and obligations under this Agreement to anyone. Grahlaxmi Finance Service may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.

1.2 KYC related Terms and Conditions

1.2.1 CKYC Consent –

1. a) I hereby authorize SFL to verify/check/obtain/download/upload/update my KYC details from/with the Central KYC Registry(CERSAI):

(i) by verifying such details through the CKYC number (i.e. KYC Identifier Number- KIN) provided by me or

(ii) by obtaining such CKYC number/KIN, through details shared by me for this Application Form.

1. b) I hereby consent for receiving information from Central KYC Registry through SMS/Email on the above registered number/email address.

1.2.2. Aadhaar based authentication (Aadhaar eKYC) or verification (Aadhaar OKYC) facility provided by Unique Identification Authority of India “UIDAI” –

1. a) CONSENT: At my own discretion, I voluntarily opt to perform and avail Aadhaar based authentication (eKYC) or verification (OKYC) from UIDAI and hereby submit to the SFL, the physical copy of Aadhaar card / physical e-Aadhaar / masked Aadhaar / Aadhaar Secure QR code / offline electronic Aadhaar xml as issued by UIDAI (Aadhaar), Aadhaar number, Virtual ID, e-Aadhaar, Aadhaar Letter, XML file, date of birth, Aadhaar holder name, photo, demographic information, face authentication details and/or biometric information (collectively, “Information”) for the purpose of establishing my identity / address proof or in the capacity of guardian of my minor child’s identity / address. I am informed by the SFL that in connection with Aadhaar e-KYC or Aadhaar OKYC services, SFL shall share Aadhaar number and/or biometrics with CIDR/UIDAI , and in response, the CIDR/UIDAI shall share with SFL, the authentication data or verification data such as Aadhaar Holder Name, Date of Birth, Address, Photo, and Registered Mobile Number.
2. b) PURPOSE: I for myself/as guardian of minor child, authorise and give my consent to the SFL, for following informed purposes: –

(i) Above mentioned information shall be used for KYC and periodic KYC updation process as per the PML Act, 2002 and rules thereunder and RBI guidelines, or for establishing my identity, carrying out my identification, e-KYC, or OKYC, or Yes/No Authentication, demographic or other authentication/verification/ identification as may be permitted as per applicable law, for all accounts, facilities, services and relationships of/through the SFL, existing and future.

(ii) Collecting, sharing, storing, preserving Information, maintaining records and using the Information and authentication/verification/ identification records:

(a) for the informed purposes above,

(b) as well as for regulatory and legal reporting and filings and/or

(c) where required under applicable law;

(iii) producing records and logs of the consent, Information or of authentication, identification, verification etc. for evidentiary purposes including before a court of law, any authority or in arbitration.

1. c) I further understand that Aadhaar number and core biometrics will not be stored/ shared except as per laws/regulations and for CIDR/UIDAI submission.
2. d) I shall be submitting to the Company any one of the Officially Valid documents such as Aadhaar, Voter ID, Driving License or Passport for customer due diligence/KYC process.

1.2.3. CONSENT DATA AND INFORMATION SHARING FROM FOR DIGILOCKER PROVIDED BY MeIT (Ministry of Electronics and Information Technology) : I authorise and give my consent to the SFL to obtain, share and store Certified Copy of Officially Valid Documents (OVD) or equivalent e-documents of OVD including documents issued through secured cloud based Digilocker platform of MeIT for the purpose of availing Financial Products from SFL.

1.2.4. KYC through Video Customer Identification Process(VCIP) – If I opt for VCIP Mode, I hereby agree and acknowledge/authorise:

1. a) That video based KYC validation (”Video KYC process”) has been provided as alternate method for establishing my identity with SFL
2. b) That my KYC will be completed by SFL, through Video KYC process, in accordance with process provided under the prevailing regulation, including Master Direction Know Your Customer (KYC) Direction, 2016, issued by Reserve Bank of India(“RBI”) and the amendments thereof.
3. c) All particulars, information and details to be provided by me in relation to this Video KYC process represent the true, correct and upto date information of myself in all respects.
4. d) That Video KYC process shall include but shall not be limited to the following steps concluded by authorised officer of SFL:
5. Live capturing of photo, along with live GPS co-ordinate (Geo-tagging) of the customer undertaking the VCIP and date time stamp where such live photo is being taken;
6. Permanent Account Number (PAN) is mandatory for onboarding through V-CIP mode and capturing clear image of PAN card during the V-CIP process. The PAN details will be verified from the verification facility of the issuing authority.

iii. If Aadhaar card is permitted to be accepted as a documentary proof under law/regulation, the same will be obtained as contemplated under the prevalent law/regulation.

1. Video recording of the interaction (for concluding Video KYC) will be stored by SFL in accordance with applicable law/regulation.
2. e) I will be required to submit other officially valid document (OVD) / deemed to be OVD’s or such other documents as may be requested by SFL, as part of this Video KYC process;
3. f) I hereby convey my express consent to SFL for verifying any or all the details/documents so provided by me.
4. g) To complete the Video KYC process in full within time stipulated by SFL and in case if I fail to complete the same for any reason whatsoever SFL shall have sole and absolute discretion to reject my loan/product application(s) and/or discontinue the service(s)/product(s) for which such KYC is mandated.
5. h) That in case where KYC documents/details submitted by me during Video KYC process does not match with or if there are any discrepancy found therein after validation thereof with the original KYC documents/details updated by me, SFL shall have sole and exclusive right to reject my loan/product application(s) and/or discontinue the service(s)/product(s) for which such KYC is mandated.
6. i) That if I could not complete my Video KYC validation process or if during the said process if I dropped midway due to technical, systematic or server errors/issues or other operational issues in that case I may be permitted to complete Video KYC process or I may be required to complete my KYC compliance by undertaking physical KYC validation process, by SFL and I undertake to complete the same and/or submit physical KYC.
7. j) That, SFL does not guarantee continuous accessibility of the applications and shall not be held liable or responsible in any manner whatsoever in respect of any loss, cost or damage that may be incurred by me due to any technical, systematic or server errors/issues, or any other issue occurred while undertaking Video KYC process, including for reasons which are beyond reasonable control of the SFL.

1.2.5. I hereby confirm that all the information and details including but not limited to financials/bank statements, KYC details provided/to be provided by me pursuant in support of my application or to be shared with any third party, including the Central KYC Registry, are true, correct and up-to-date. I have not withheld any material information that may be required by SFL. I undertake to immediately keep SFL updated of any change in the information provided by me, specifically KYC/CKYC details, Bank details, change of my address/co-ordinates etc. and in case any of the above information is found to be false or untrue or misleading or misrepresenting, I am aware that I may be held liable for it and I will not hold SFL liable for any consequences that may arise owing to any delay/lapse on my part.